Skype for Business Attendant Console

Give your operators and receptionists superior call routing and distribution tools to deliver positive experiences to your callers. Voice2Phone Attendant Consoles can help you ensure all calls are handled efficiently and professionally.

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Answering

A call is received. You see the contact's name, number and photo. To answer, just click or press a combination of keys.

Transferring

Transferring a call to a colleague just takes a second: "Drag and Drop" the call to the desired contact and you're done.

Parking

Just click to put a call on hold. You can also queue a call on an occupied extension(camp on) and automatically park it when the line is freed.

Available?

In a glance you see everything you need to know about your colleagues: if they're available, doing something else or busy with another call.

Click. Notifying colleagues of calls

It's easy to notify a colleague of a call. Choose the ready-to-send template with the name and number of the person calling, and just click.

Who's on queue?

At a glance, you see how many calls are queued, in which queues, how long they've been waiting and who has priority.

Call history

The Call History panel shows the user’s call transactions, including call type, calling and called party telephone numbers, and date/time stamps.

Log into and out of hunt groups

Users can log into and out of Voice2Phone Attendant Console hunt groups from within the application.

Dynamics CRM Integration

Connects with Dynamics CRM on-prem and Dynamics 365 to provide real-time caller lookups, account and contact details, and one click transfer to account owner capability.